CueHand Terms of Service

Effective date: 3 November 2026
Last updated: 1 November 2026 (DPA incorporation revision)

These Terms of Service ("Terms") are an agreement between you and Sealed Innovations LLC, the company that makes CueHand ("Sealed Innovations", "we", "us" or "our"). They govern your access to and use of the CueHand website, web app and mobile apps (together, the "Service").

By creating a CueHand business account and completing the sign-up acceptance step, you agree to these Terms, the Refund and Cancellation Policy and the Data Processing Agreement, which is incorporated into and forms part of these Terms as described in Section 6. You also confirm that you have read our Privacy Policy. You confirm that you are authorised to accept these contractual documents for the business that will own or use the CueHand workspace. In these Terms, "you" includes that business where the context requires.

The DPA applies to the extent Sealed Innovations processes personal data on your business's behalf. It does not change the parties' roles for processing where Sealed acts as an independent controller under the Privacy Policy.

If you do not agree to these Terms and the documents incorporated into them, do not create an account or use the Service.

1. What CueHand is

CueHand is business software for event businesses. It helps businesses capture enquiries, manage leads, prepare quotes, plan and run events, coordinate staff and suppliers, issue invoices, record payments and collect client reviews.

CueHand records payments your clients make to your business; it does not process those payments. When you mark a payment as received, CueHand stores a business record of that payment. CueHand does not move money between you and your clients, hold funds or collect payments on your behalf through that feature. You remain responsible for the underlying transaction, payment collection, refunds and disputes between your business and your clients.

Paying for a CueHand subscription is different. Subscription purchases are processed by Paddle as described in Section 9.

2. The Service

CueHand is provided as a complete business software service, with features that may be updated, improved or changed over time. We may add, modify, suspend or discontinue a feature where reasonably necessary for product development, security, legal compliance or operational reasons.

We will use reasonable efforts to give notice of material changes that significantly reduce core functionality. Features labelled “beta”, “preview” or similar may be incomplete, may change or be withdrawn, and are provided for evaluation without a commitment that they will remain available. We do not promise that every other feature will remain unchanged or that the Service will be available without interruption. If we discontinue the Service as a whole, Section 11 explains the notice and refund arrangements.

3. Your account

• You must be at least 18 years old and use CueHand for business purposes.
• You must provide accurate and current information when you sign up and keep it up to date.
• You are responsible for keeping your sign-in credentials secure and for activity under your account. Tell us promptly at hello@cuehand.com if you believe your account has been accessed without permission.
• Each person must use their own account. You may not share one person's login with other people.
• You must not create an account for someone else without authority to do so.

We may take reasonable steps to verify account ownership or authority before making changes to a workspace, subscription or personal information.

Where CueHand is available. CueHand is currently offered only to businesses established outside the European Union, the European Economic Area, the United Kingdom and Switzerland (the "Excluded Territories"). By creating a workspace, you confirm that the business it is for is not established in an Excluded Territory. We may decline a sign-up from an Excluded Territory. If we reasonably believe that a workspace's business is established in an Excluded Territory, we may suspend or close the workspace. Where reasonably practicable, we will give you notice, a reasonable opportunity to export your data under Section 11.2, and a refund of any unused prepaid subscription fees for the period after closure. We may change the list of Excluded Territories by updating these Terms.

4. Your business workspace and team

• When you create a business workspace, you become its owner. Owners control invitations and assign workspace roles, including owner, manager and staff, according to the permissions available in CueHand.
• The workspace is intended to be managed for the business. The business is responsible for deciding who may access its information and for keeping access permissions up to date.
• Workspace information remains with the business when an individual team member leaves or is removed, subject to applicable privacy and data protection law.
• Owners are responsible for managing access, removing people who no longer need access, and managing the workspace subscription.
• If you use CueHand on behalf of a business, you must have authority to do so and must not use the workspace to access or disclose information outside your authority.

A dispute between a business and a current or former team member about ownership or access is primarily a matter between those parties. We may rely on the workspace's recorded ownership and account information unless we receive credible evidence of a legal restriction or competing entitlement.

5. Your content

"Your Content" means information, text, images, documents and other material that you or your team submit to, upload to, create in or receive through CueHand, including enquiries, client details, quotes, events, running orders, invoices, payment records, reviews and uploaded documents.

• You or your business retain ownership of Your Content. These Terms do not transfer ownership of Your Content to us.
• You grant Sealed Innovations a limited, non-exclusive permission to host, store, reproduce, transmit, display, adapt as technically necessary and otherwise process Your Content only to provide, secure and support the Service, comply with law and exercise our rights under these Terms. We do not use identifiable Customer Content to train general-purpose models or for our own product development. Any use of aggregated or de-identified information to analyse or improve CueHand is addressed separately below.
• We may use aggregated or de-identified information derived from use of the Service to operate, analyse and improve CueHand, provided it does not identify you, your business or an individual.
• You are responsible for Your Content, including its accuracy, legality, quality, and the rights and permissions needed to upload and use it.
• You must not upload information that you are not authorised to disclose or that the Service is not designed to handle, as described in Section 6.

We do not claim ownership of Your Content and do not sell it.

6. Your clients' information and data protection

Your business decides what personal information about its clients, enquirers, staff and suppliers is entered into CueHand, collected through your enquiry form or review links, or otherwise processed in your workspace.

For that information:

• your business is the data controller (or equivalent role under applicable law) because it decides why and how the information is used;
• Sealed Innovations acts as your data processor (or equivalent service provider) when it processes that information on your behalf to provide CueHand;
• your business is responsible for having a lawful basis to collect and use the information, providing required privacy notices, respecting individuals' rights, setting appropriate access permissions and complying with marketing, confidentiality and data protection laws; and
• Sealed Innovations will process that information in accordance with your documented instructions, these Terms and the Data Processing Agreement incorporated into these Terms.

The DPA is a standard part of the contractual agreement for every CueHand business customer. By completing the sign-up acceptance step described at the beginning of these Terms, the person accepting on behalf of the business accepts these Terms, including the DPA, and confirms that they have authority to bind that business. The DPA applies whenever and to the extent Sealed processes Customer Personal Data on the Customer's behalf. It does not apply to processing for which Sealed acts as an independent controller, which is described in the Privacy Policy.

The DPA is available at cuehand.com/data-processing-agreement before acceptance. CueHand will retain an electronic record of the acceptance, including the accepted Terms and DPA versions, the business/workspace, the accepting account and the date and time. The parties may also execute a separate written copy or customer-specific transfer appendix where needed; doing so does not make the DPA optional or displace the agreement already formed through sign-up.

If the DPA conflicts with these Terms about processing of personal data on your behalf, the DPA controls for that subject.

Do not use CueHand to store government identification numbers, payment-card numbers or bank-account credentials. You may record limited event-related dietary, allergy or accessibility notes only where reasonably necessary to plan or deliver the event, you have a lawful basis and have provided any required notice or obtained any required consent, and you apply appropriate access restrictions. Such information may reveal health information or, in some cases, religious beliefs. Do not enter broader medical histories, diagnoses or other sensitive information unless we have expressly agreed in writing that the relevant feature and safeguards support it.

If a client gives a review and agrees that you may quote it, you are responsible for using the review within the scope of that person's agreement and applicable law.

7. Your enquiry form, review links and messages

CueHand provides features such as public enquiry forms, client review links and event crew links that you may share with other people.

You are responsible for:

• deciding what information to request and ensuring the form or link is appropriate for its purpose;
• explaining to people how their information will be used and providing any privacy notice required by law;
• deciding who receives a crew link and protecting the link from unintended disclosure;
• how and where you share enquiry forms, review links and messages;
• obtaining any consent or other permission required before sending marketing or other communications; and
• following the rules of WhatsApp, email, social media and any other channel you use.

Test enquiries that you create yourself may be marked as tests and excluded from ordinary enquiry counts.

8. Acceptable use

You agree not to:

• break the law or use CueHand to help anyone else break the law;
• send spam, or use enquiry forms, review links or other features to collect information deceptively or without appropriate authority;
• upload malware or material designed to harm the Service, other users or their systems;
• attempt to access another business's data, another person's account or any part of the Service you are not authorised to use;
• probe, scan, test or interfere with the Service's security without our prior written permission;
• overload, disrupt or impair the Service, or use automated access in a way that harms its operation or other users;
• copy, resell, sublicense, rent or commercially exploit the Service except as expressly permitted by us;
• reverse engineer, decompile or attempt to extract source code, except to the extent that applicable law does not permit this restriction;
• use CueHand to store or share illegal, fraudulent, abusive, defamatory or rights-infringing content; or
• circumvent account limits, subscription controls or security features.

If you identify a security issue, please report it to security@cuehand.com and do not exploit it or access other users' information.

We may remove or restrict access to content, suspend an account or take other proportionate action where reasonably necessary to address a breach of these Terms, a legal obligation or a security risk. Section 11 applies.

9. Subscriptions and fees

9.1 Plans

CueHand is a paid service. Plans are priced by the number of people in a workspace:

• Solo: 1 person;
• Team: up to 8 people; and
• Business: up to 25 people, with priority support and a guided set-up call.

Paid plans include the features described for the selected plan on the pricing page and at checkout, subject to the plan's people limit and any limits clearly stated there. Current prices and plan details are shown on our pricing page and on the web before you buy.

Plans apply per business workspace. The people counted include people who have joined and pending invitations, as displayed in the billing interface. If the workspace exceeds its plan limit, you will be asked to choose a larger plan or remove people. We will not remove workspace members automatically solely because the workspace exceeds its plan limit.

9.2 Free trial

New workspaces receive a 14-day free trial for up to 3 people. The trial includes the features identified as available during the trial in the Service and at sign-up; features or limits stated as unavailable during the trial are not included. The trial starts when the workspace is created. No payment details are needed to start it, and you are not charged unless you choose a paid plan.

The trial does not renew or extend. If you do not choose a paid plan before it ends, the workspace becomes read-only as described in Section 9.6.

9.3 Paying and automatic renewal

When paid subscription checkout is available, plans may be billed monthly or annually and may renew automatically at the end of each billing period unless cancelled before renewal. The amount, billing period, renewal date, automatic-renewal terms and applicable taxes will be shown at checkout before you confirm the purchase.

By purchasing a subscription, you authorise the merchant of record identified at checkout to process the initial purchase and any renewal using the payment method you provide, together with applicable taxes, until the subscription is cancelled. The checkout terms and billing interface will control the specific payment and renewal details.

9.4 Merchant of record and payment processing

When CueHand subscription checkout is provided through Paddle (paddle.com), Paddle acts as our authorised reseller and merchant of record. Paddle sells the subscription to you as merchant of record, processes the transaction, collects applicable transaction taxes, provides payment-related support and appears on your payment statement. If a different payment arrangement is presented at checkout, the provider and terms shown there will apply.

Paddle's buyer terms and privacy information apply to its merchant-of-record and payment services. Your access to and use of CueHand itself remains governed by these Terms. We do not receive or store your full payment-card number.

Payments that your business records as received from its own clients are different and are not processed by Paddle through your CueHand subscription.

9.5 Taxes

Prices are displayed before applicable transaction taxes unless the checkout clearly states otherwise. Any VAT, sales tax or similar transaction tax that applies will be calculated and displayed at checkout and collected through the merchant of record. You remain responsible for taxes arising from your own business activities, income, sales and transactions with your clients.

9.6 Failed payment, trial expiry and read-only workspaces

A new workspace receives the 14-day trial described above. If you do not choose a paid plan before the trial ends, the workspace becomes read-only. A workspace may also become read-only when a paid period ends without renewal or where an unpaid subscription remains unresolved.

If a renewal payment fails, we will notify the workspace owner where reasonably practicable and may retry the payment if the payment system supports retries. We do not promise a fixed seven-day grace period. Any retry timing or temporary access arrangement shown by the payment provider or billing interface will apply. We may restrict paid features where payment remains outstanding, subject to applicable law.

A read-only workspace can still be accessed to view existing information and the owner can use the export feature. We retain a read-only workspace for 12 months from the date it becomes read-only and then delete it, subject to information that must be retained by law. We email the workspace owner reminders 60, 30 and 7 days before scheduled deletion. The owner may export or delete the workspace earlier.

If you resume a paid subscription before deletion, the workspace may be restored to the applicable paid access state and its existing data will remain available, subject to the billing arrangements then offered.

9.7 Cancellation, refunds and plan changes

You may cancel at any time. Cancellation stops the next renewal; you retain access until the end of the paid period unless applicable law or these Terms provide otherwise. Refunds, cancellation procedures and plan changes are explained in our Refund and Cancellation Policy.

9.8 Price changes

We will give you at least 30 days' notice before a price change affects an existing subscription. The new price applies from the next renewal after the notice. You may cancel before that renewal if you do not wish to pay the new price.

9.9 Existing early-access customers

If you used CueHand before paid plans began, we will notify you before any existing free access is changed to a paid subscription. You will not be charged unless you actively choose a paid plan.

Workspaces created before paid plans began receive a founding-member discount automatically: 50% off the monthly price of any plan, for as long as the workspace's subscription stays active. The discount does not combine with the two free months included in annual billing, so a founding member's annual subscription costs half of twelve monthly payments. If the subscription lapses and is later restarted, the founding-member discount no longer applies.

10. Our intellectual property

The Service, including its software, design, name, logo, text and other materials supplied by us, belongs to Sealed Innovations or its licensors and is protected by intellectual property laws.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable and revocable right to access and use the Service for your internal business purposes while your account is authorised and your subscription is active, where payment is required.

You may not use the CueHand name or logo except as permitted by us or by applicable law. You retain ownership of Your Content.

If you send us feedback, suggestions or ideas about CueHand, you give us permission to use them to develop, operate and improve our products without payment or restriction, provided we do not thereby acquire ownership of Your Content or confidential information.

11. Suspension, termination and data export

11.1 Your right to stop using CueHand

You can stop using CueHand at any time by cancelling your subscription and/or deleting your account through Settings. Cancelling a subscription does not itself delete your account or data.

11.2 Exporting your data

The workspace owner can use Settings → Your account → Download everything to export the business workspace. The full export is provided as a downloadable archive containing CSV spreadsheets, JSON records and copies of uploaded workspace files that are available for export. Large exports may be split into multiple parts. The archive includes record identifiers and relationship identifiers to help you understand how records are connected.

The export covers customer-generated business and workspace information supported by the export feature, including leads, clients, events, quotes, invoices, payment records, tasks, team and supplier information, running-order information, reviews, activity records, related business settings and uploaded files. It does not include authentication secrets, passwords, login sessions, private access tokens, platform security data, internal service telemetry, or payment-card details held by a payment provider.

The feature is available to the workspace owner, including while the workspace is read-only. Download links expire after 10 minutes and temporary export archives are deleted after 24 hours. You can request a fresh export while the workspace remains eligible for export. Keep your own secure copies of information important to your business.

11.3 Account deletion

Account deletion is permanent and is described in our Privacy Policy. In summary:

• if you are the only member of a workspace, deleting your account deletes the workspace and its data;
• if you are the last owner of a workspace with other members, you must make another member an owner or remove the other members first; and
• if the workspace continues without you, your login is deleted and your personal details are removed from the workspace's records to the extent described in the Privacy Policy.

Deleting an account cancels an active subscription associated with that account. It does not create a refund except as provided in the Refund and Cancellation Policy or required by law.

11.4 Suspension or termination by us

We may suspend or restrict access to all or part of the Service where reasonably necessary if:

• you materially or repeatedly breach these Terms;
• your use creates a material security, legal or operational risk;
• we are required to do so by law, court order or competent authority;
• fees remain unpaid after any grace or retry period displayed in the billing interface; or
• we reasonably suspect fraud, abuse or unauthorised access.

Where reasonably practicable, we will notify you of the reason and give you an opportunity to remedy the issue before suspension. We may act immediately where necessary to protect the Service, users, third parties or comply with law. We will limit the suspension to what is reasonably necessary and restore access when the reason for suspension has been resolved.

If we terminate your access for a reason not caused by your breach, we will provide a reasonable opportunity to export your data and refund the unused portion of any prepaid subscription period. This does not apply where the Service is terminated because of a legal prohibition or an event outside our reasonable control, except to the extent a refund is required by law.

11.5 Discontinuing the Service

We may discontinue CueHand as a whole. If we do, we will give at least 30 days' notice where reasonably practicable, allow you to export your data during that period and refund the unused portion of prepaid subscription fees for the period after the discontinuation date. Mandatory legal rights remain unaffected.

11.6 Switching and portability for customers in the European Union

If and to the extent Chapter VI of Regulation (EU) 2023/2854 (the EU Data Act) applies to CueHand and your use of the Service, you may request to switch to another provider or move exportable data and digital assets to your own systems.

To start a switching request, contact privacy@cuehand.com and identify your workspace, the intended destination (if known) and the requested switching date. We will:

• make the exportable data and digital assets described in Section 11.2 available in structured, commonly used and machine-readable formats;
• provide reasonable information and assistance to you or a third party you authorise;
• maintain the Service during the applicable transition period, subject to the contract and the law;
• apply a notice period no longer than the maximum permitted by the EU Data Act, currently two months, and a transition period no longer than the applicable maximum, currently 30 calendar days;
• provide a data-retrieval period of at least 30 calendar days after the transition period, during which you may request access to your exportable data; and
• erase exportable data and digital assets after the applicable retrieval period where switching has been completed, subject to legal retention duties and any later period agreed with you where the law permits.

Temporary download links may expire after 10 minutes and generated export archives are deleted after 24 hours. During the retrieval period, you may request a fresh export or download link.

CueHand does not currently charge for a standard workspace export. If a switching charge is permitted by law during a transitional period, we will disclose it before the process begins and will not exceed the amount permitted by law. No switching charge will be imposed where the EU Data Act prohibits it. This section does not reduce any mandatory rights under the EU Data Act or other applicable law. The scope and application of the EU Data Act depend on the relevant service and customer circumstances.

12. Changes to these Terms

We may update these Terms to reflect changes to the Service, our business or applicable law. If we make a material change, we will notify you through the Service or by email at least 14 days before it takes effect, where reasonably practicable.

If you do not agree to a material change, you may stop using CueHand and cancel your subscription before the change takes effect. Continued use after the effective date will constitute acceptance only to the extent permitted by applicable law. A change will not retrospectively remove rights that have already accrued.

13. Disclaimers

TO THE EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". We do not warrant that it will be uninterrupted, error-free, available at all times, or suitable for every business purpose.

CueHand is a business tool, not a substitute for your professional judgment or legal, accounting, tax, event-safety or other professional advice. You remain responsible for your business decisions, events, the accuracy and legality of quotes and invoices, tax obligations, and relationships with clients, staff and suppliers.

Reminders, cues, countdowns, notifications, running orders and suggested next steps are aids. Delivery or timing may be affected by device settings, connectivity, third-party services or circumstances outside our control. You remain responsible for checking critical event information and taking appropriate action.

Nothing in these Terms excludes any warranty, guarantee or right that cannot lawfully be excluded.

14. Limitation of liability

Nothing in these Terms excludes or limits liability to the extent that it cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence where such liability cannot be excluded.

Subject to the paragraph above:

• neither party is liable to the other for indirect or consequential loss, or for loss of profits, revenue, business opportunity, goodwill or anticipated savings, arising out of these Terms, whether in contract, tort or otherwise;
• where data is lost or corrupted because of our breach of these Terms or the DPA, our liability includes using reasonable efforts to restore the affected data from any available backup, plus the amount set out in the next bullet. We do not guarantee that a usable backup will always be available. You should keep your own exports of information that is critical to your business; and
• each party's total aggregate liability arising out of or in connection with the Service and these Terms will not exceed the greater of (a) the subscription fees paid or payable for the affected workspace in the 12 months immediately before the event giving rise to the claim, or (b) USD 100.

The exclusions in the first bullet and the cap in the third bullet do not apply to your obligation to pay fees properly due, either party's indemnity obligations, either party's infringement or misappropriation of the other's intellectual property, or liability that cannot lawfully be limited. The DPA may provide a separate allocation for data protection claims, subject always to mandatory law.

These limits apply only to the extent permitted by the law governing the relevant claim. If a mandatory consumer or small-business protection law applies, that law takes priority.

15. Indemnity

You will indemnify Sealed Innovations and its officers, employees and agents against third-party claims, losses, damages and reasonable legal costs to the extent arising from:

• Your Content or your business's use of personal information in breach of applicable law;
• your material breach of these Terms;
• your infringement of a third party's intellectual property, privacy or other rights; or
• your unlawful or fraudulent use of the Service.

You will not be responsible under this section to the extent a claim was caused by our breach of these Terms, negligence, wilful misconduct or violation of applicable law.

We will give you prompt notice of a claim for which we seek indemnity, allow you reasonable control of the defence and settlement, and provide reasonable cooperation at your cost. You may not settle a claim in a way that admits fault on our behalf or imposes a non-monetary obligation on us without our prior written consent, which will not be unreasonably withheld.

16. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules that would require the application of another jurisdiction's laws.

Before starting court proceedings, each party will try in good faith to resolve a dispute by sending written notice to the other party and allowing 30 days for discussion. This does not prevent either party from seeking urgent interim or injunctive relief where necessary.

Subject to any mandatory right to bring a claim elsewhere, the state and federal courts located in Wyoming have non-exclusive jurisdiction over disputes arising out of these Terms. We may also bring a claim against you in the courts of the country where your business is established.

17. Mobile app stores

Subscriptions are purchased and managed on the web, not inside the CueHand mobile apps. If you download CueHand from the Apple App Store or Google Play:

• these Terms are between you and Sealed Innovations only, not Apple or Google, and Sealed Innovations (not Apple or Google) is responsible for the app and its content, subject to applicable law;
• Apple and Google have no obligation to provide maintenance or support for the app;
• in the event of any failure of the iOS app to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app;
• Apple and Google are not responsible for claims relating to the app, including product liability, legal compliance or intellectual property claims, except to the extent applicable law provides otherwise;
• you represent that you are not located in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and are not listed on any US Government list of prohibited or restricted parties;
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple will have the right to enforce these Terms against you as a third-party beneficiary; and
• you must also comply with the applicable app-store terms of use.

Nothing in this section removes rights you may have against an app-store provider under its own terms or applicable law.

18. General

• Entire agreement: These Terms, the Refund and Cancellation Policy and the DPA (incorporated into these Terms) form the agreement between you and us concerning the Service. The DPA applies to processing of Customer Personal Data on your behalf as set out in the DPA. Together, these documents supersede earlier agreements on the same subject. The Privacy Policy explains how we handle personal information and is provided as a privacy notice; it is not part of this contract.
• Order of precedence: for personal data processed by us on your behalf, the DPA controls over these Terms to the extent of a conflict. For payment processing by Paddle, Paddle's applicable buyer terms govern its merchant-of-record services.
• Assignment: you may not assign or transfer these Terms without our prior written consent, except as part of a merger or sale of substantially all your business assets. We may assign these Terms as part of a merger, reorganisation, financing or sale of our business, provided the assignee assumes our obligations.
• Severability: if a provision is unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in effect.
• No waiver: a failure or delay in enforcing a right is not a waiver of that right.
• Force majeure: neither party is responsible for delay or failure caused by events beyond its reasonable control, including widespread internet or telecommunications failures, natural disasters, war, civil unrest, government action or failure of critical third-party infrastructure. This does not excuse payment obligations already due or obligations that cannot lawfully be excused.
• No partnership: these Terms do not create a partnership, joint venture, employment, agency or franchise relationship between you and Sealed Innovations.
• Third-party rights: except as expressly stated in Section 17 or required by law, a person who is not a party to these Terms has no right to enforce them.

19. Contact us

Sealed Innovations LLC
Registered agent address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA (not an operating office)
Support and billing: hello@cuehand.com
Privacy and data protection: privacy@cuehand.com