CueHand Refund and Cancellation Policy

Effective date: 3 November 2026
Last updated: 1 November 2026

This policy explains how free trials, subscription cancellations, refunds and plan changes work for CueHand. It forms part of our Terms of Service. "We" and "us" mean Sealed Innovations LLC, the company that makes CueHand.

This policy describes our commercial refund commitment. It does not remove any cancellation, refund or other rights that cannot lawfully be excluded under the laws that apply to you.

1. Free trial

New business workspaces can try CueHand free for 14 days, with the features included in the trial, for up to 3 people. No payment details are needed to start a trial, and you are not charged unless you choose a paid plan.

The trial starts when the workspace is created. It does not automatically renew or extend. If you do not choose a paid plan by the end of the trial, the workspace becomes read-only. Your data is not deleted at that point. See Section 6.

2. Cancelling your subscription

• You can cancel from Settings → Billing in the web app or by emailing hello@cuehand.com from the email address associated with your account. We may ask you to verify that you are authorised to manage the subscription.
• A cancellation stops the next renewal. Unless the law or the checkout terms require otherwise, it does not automatically refund a payment already made.
• You keep access to the paid plan until the end of the current paid billing period, unless the subscription is terminated earlier for a reason permitted by the Terms or applicable law.
• Plans are billed monthly or annually and renew automatically until cancelled. Subscription management and purchase take place on the web, not inside the iPhone app.
• Cancelling a subscription does not delete the account or workspace data. To delete an account, see Section 7.

Please cancel before the next renewal date. A request received after a renewal has been processed may be treated as a cancellation of the following renewal, subject to your legal rights and the refund rules in Section 3.

3. Refunds

Our 14-day new-subscriber guarantee

If CueHand is not right for you, you may request a full refund within 14 calendar days of the first successful payment for a new subscription. This guarantee applies once to the first paid subscription for a workspace, whether the initial plan is monthly or annual. Email hello@cuehand.com from the account email address and identify the workspace or transaction. You do not need to give a reason.

The guarantee does not reset when you change plans, change billing periods, renew, or create a replacement account for the same business. This does not limit any mandatory statutory refund or cancellation right.

After the 14-day guarantee

Unless required by law or stated otherwise in this policy:

• Monthly plans: we do not provide a pro-rata refund for an unused part of a monthly billing period. You retain access until the end of the paid period.
• Annual plans: we do not provide a pro-rata refund for an unused part of an annual billing period. You retain access until the end of the paid period.

Refunds we will provide

We will refund the relevant amount where:

• the same subscription payment was charged more than once;
• a payment was taken after a valid cancellation because of an error on our side;
• you were charged for a subscription that was not activated or supplied because of a billing error; or
• a refund is required by applicable law;
• we end your subscription for a reason that is not your breach of the Terms, in which case we refund the unused prepaid period;
• we discontinue the Service, in which case we refund the prepaid period after the discontinuation date; or
• you end your subscription after we cannot reasonably resolve your good-faith objection to a new Subprocessor under the DPA, in which case we refund the unused prepaid period.

Significant service problems

If a material service failure on our side prevents you from using CueHand for an extended period, contact us with details. Depending on the circumstances and applicable law, we may provide a service credit, partial refund or other appropriate remedy. This does not limit mandatory rights.

Your legal rights

Nothing in this policy excludes or restricts rights to cancel, obtain a refund, receive a remedy or bring a claim where those rights cannot lawfully be excluded. Some countries give business customers, sole traders or small businesses protections that may apply despite the business-to-business nature of the Service. The applicable statutory rights take priority over any inconsistent term in this policy.

4. How refunds are processed

When subscription checkout is provided through Paddle (paddle.com), Paddle acts as merchant of record and processes the transaction and applicable transaction taxes. Paddle may appear on your payment statement.

Send refund requests to hello@cuehand.com or use the support route shown on your payment receipt. We will review the request and, if approved, submit or arrange the refund through the merchant of record that processed the purchase. Refunds are normally returned to the original payment method. We cannot ordinarily send a refund to a different person or payment account.

The time it takes for an issued refund to appear depends on the merchant of record, payment provider and your bank. Any estimate shown by the payment provider will apply. Applicable transaction taxes will be refunded or adjusted as required by law and the merchant-of-record process.

The merchant of record may have its own buyer terms and payment procedures. Those procedures may affect how a transaction is processed, but they do not remove a refund commitment made by Sealed Innovations or a statutory right that applies to your CueHand subscription.

5. Changing plans

• Upgrading: an upgrade takes effect when confirmed. If the checkout or billing system calculates a pro-rata amount for the unused part of the current billing period, that amount will be shown before you confirm the change. The amount and timing shown at checkout control the transaction.
• Downgrading: a downgrade is scheduled for the next renewal. You keep the current plan until then. If the workspace has more people than the lower plan allows, you must remove members or select a plan that supports the workspace size before the downgrade can take effect.
• Changing the billing period: a switch between monthly and annual billing normally takes effect at the next renewal, unless the billing screen clearly states a different effective date and price before you confirm.

We will show any charge, credit, price difference or effective date before you confirm a plan change. If the actual billing flow does not display the amount or effective date clearly, contact us before proceeding.

6. If a payment fails or your plan ends

• If a renewal payment fails, we will notify the workspace owner where reasonably practicable and may retry the payment if the payment system supports retries. We do not promise a fixed seven-day grace period. Any retry timing or temporary access arrangement shown by the payment provider or billing interface will apply.
• If a paid period ends without renewal, or an unpaid subscription remains unresolved, the workspace may become read-only. You and your team can view existing information, but cannot add or change workspace data. The workspace owner can still use Settings → Your account → Download everything.
• We retain a read-only workspace for 12 months from the date it becomes read-only. We email the owner reminders 60, 30 and 7 days before scheduled deletion.
• At the end of the 12-month read-only period, the workspace and its data are deleted, subject to information that must be retained by law or under the Privacy Policy. The owner may export or delete the workspace earlier.
• If you resume a paid subscription before deletion, the workspace may be restored to the applicable paid access state and the existing data may remain available, subject to the billing arrangements then offered.

A read-only state is not the same as account deletion. If you want your account and workspace deleted earlier, use the account deletion process described in Section 7 and the Privacy Policy.

7. Deleting your account

You can request account deletion from inside the app. Deletion is permanent and is described in our Privacy Policy. Download any information you need before confirming deletion.

Deleting an account cancels any active subscription associated with it, but does not automatically create a refund. Any refund is assessed under Section 3 and applicable law. If a workspace has other members, ownership and workspace continuity rules in the Terms and Privacy Policy may affect how deletion proceeds.

8. Changes to prices and this policy

We will give at least 30 days' notice before a price change affects an existing subscription. The new price applies from the next renewal after the notice, and you may cancel before that renewal.

We may update this policy to reflect changes to the Service, billing arrangements or applicable law. If a change materially reduces an existing refund or cancellation right, we will notify affected subscribers in advance. Unless the law requires otherwise, the policy version applicable to a payment is the version in force when that payment was made.

9. Contact us

For billing, cancellation or refund questions:

Sealed Innovations LLC
Email: hello@cuehand.com
Registered agent address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA (not an operating office)